Master Services Agreement

Last updated: August 22, 2026

These terms apply when incorporated into an accepted SiteCrafters proposal, scope, agreement, change order, invoice, or other written authorization. Updates apply prospectively unless SiteCrafters and the client agree otherwise in writing. Project-specific written terms control if they conflict with a general policy on this page.

Commercial authority

No price, scope, discount, timeline, change order, or agreement is effective until approved by an authorized SiteCrafters representative and accepted through SiteCrafters’ authorized process.

Services, fees, and changes

The selected approved scope controls. Out-of-scope work, additional revisions, and approved labor may be separately quoted or billed at $75 per hour in 15-minute increments. A written, approved change order is required before work outside scope begins.

Payments

Website payment schedules follow the selected package:

• Basic Website: 50% upfront and 50% at completion.
• Standard Website: 40% upfront, 30% at design approval, and 30% at completion.
• Premium Website: 30% upfront, 30% at design approval, and 40% at completion.
• E-commerce Website: 30% upfront, 30% at design approval, and 40% at completion.
• Custom Website: 50% upfront, 25% at design approval, and 25% at completion.

Deposits are nonrefundable once work begins. Monthly recurring services are billed according to the applicable approved service terms.

Client inputs and timing

Client will provide timely content, credentials, approvals, payment information, cooperation, and required materials. Normal website timing is approximately 2–6 weeks; client-caused delays extend timing. Client is responsible for retaining copies or backups of materials provided to SiteCrafters and important data before requesting potentially destructive changes. This does not replace any backup obligation expressly included in applicable SiteCrafters hosting or maintenance terms.

Ownership and transfer

After at least 12 months of SiteCrafters hosting and full payment of all website build charges, Client owns and is entitled to receive the completed website and Client-provided content, subject to the exclusions below. Ownership does not end recurring hosting, which continues until canceled under the applicable service terms. The domain transfer fee is $125.

Transfer does not include ownership of third-party themes, plugins, software, licenses, stock assets, third-party services, or other materials SiteCrafters cannot assign. SiteCrafters retains its reusable tools, processes, components, and pre-existing materials. Client receives the rights available under applicable licenses and the rights reasonably necessary to use the completed website.

Third-party expenses

Third-party expenses are separate unless included in writing and are billed at the approved vendor cost. SiteCrafters installation, configuration, maintenance, or management work is a separate approved service charge, quoted at a fixed amount or billed at $75 per hour in 15-minute increments when authorized as hourly work. New, unauthorized third-party expenses require approval before they are incurred.

Vendor refunds actually received are passed through to Client, net of nonrefundable or earned SiteCrafters fees. SiteCrafters is not responsible for vendor actions, availability, policies, or failures outside its control.

Paid-social management

Paid-social ad management is $250 per month and includes campaign setup, monitoring, routine optimization, and monthly reporting. Client pays advertising spend directly to the platform.

Each approved new ad set, new campaign phase, or meaningful existing-campaign change is $175. Meaningful changes include a new audience, offer, objective, campaign phase, significant creative-direction change, or substantial restructuring. Routine optimization is included. Major creative work, custom graphics, custom video, landing pages, and substantial production are separate approved scope.

Late payment and payment methods

Late fees are $5 per day beginning the day after the due date, including Due Upon Receipt invoices, capped at the outstanding invoice amount. SiteCrafters sends invoices by email. Accepted payment methods are check, Venmo, Cash App, cash, and credit card. Any processing fee passed to Client must be lawful, disclosed, permitted by the applicable provider or network, and limited to the actual applicable fee.

Review and binding acceptance

The parties may transact electronically. Client has five business days to review submitted materials. An agreement, proposal, scope, or change order may become binding through an authorized electronic signature or written Client acceptance by email plus any required deposit. If required approval is not received within the review period, SiteCrafters may pause the project and extend the schedule. Silence is not approval or acceptance.

Service standard and limitations

SiteCrafters will perform services professionally and to a substantial-performance standard. SiteCrafters does not guarantee business outcomes, uninterrupted service, or future compatibility. To the maximum extent permitted by law, SiteCrafters disclaims indirect, incidental, special, consequential, and punitive damages. Nothing excludes liability that cannot lawfully be excluded or limited.

For a project claim, SiteCrafters’ aggregate liability is capped at the amount paid for the affected project. For a recurring-service claim, aggregate liability is capped at fees paid for the affected service during the prior three months.

Confidentiality and portfolio use

Each party will protect the other party’s nonpublic confidential information and use it only to perform or receive services. SiteCrafters may identify Client and display completed work in its portfolio unless Client provides a written opt-out.

Privacy, data, compliance, and indemnity

Each party will use reasonable safeguards for information it controls. SiteCrafters will use Client, customer, and account data only as needed to perform contracted services and will not sell it or use it for unrelated purposes. Client is responsible for the legality of information and data it collects, provides, publishes, or instructs SiteCrafters to use, and for required privacy policies, consent processes, disclosures, and compliance obligations.

SiteCrafters does not provide specialized legal, regulatory, privacy, security, accessibility, medical, financial, or industry-specific compliance advice or certification unless expressly approved in a separate scope. Client is responsible for determining whether specialized compliance applies.

Client will indemnify SiteCrafters only against third-party claims caused by Client-supplied or Client-instructed copyright or licensing violations, trademark violations, illegal content, false or misleading claims, or unauthorized data. SiteCrafters remains responsible for its own misconduct to the extent required by law.

Termination, cure, and suspension

Either party may terminate for a material breach not cured within 10 days after written notice. Client remains responsible for completed work and approved third-party expenses already incurred. Deposits remain nonrefundable once work begins. Recurring services remain subject to their applicable cancellation and billing terms.

SiteCrafters may suspend work for nonpayment or Client’s failure to provide required cooperation, content, credentials, materials, or approvals. SiteCrafters may immediately terminate for fraud, illegal requests, threats, abuse, or system misuse.

Governing law and venue

Oklahoma law governs. Venue lies in Washita County, Oklahoma, unless SiteCrafters agrees otherwise in writing.